When calling to schedule a ride, dispatch staff will ask a set of universal screening questions to determine eligibility for paratransit services.
If you have questions or need this information in an alternative format please contact the Office of Diversity, Equity and Inclusion at (978) 929-6611 or email transportation@actonma.gov.
Who is Eligible?
- Any individual who, as a result of a physical or mental disability, is unable to board, ride, or disembark from any accessible vehicle in the Fixed Route Bus system without assistance from another individual (excluding the operator).
- Any individual with a disability needs the assistance of a wheelchair lift or other boarding assistance device; however, no accessible vehicle is available on the fixed route van at the time.
- Any individual who has a specific disability-related condition that prevents the individual from traveling to a boarding location or from a disembarking location associated with the fixed route. This individual is unable to get to or from his/her transit stop because of his/her disability or his/her disability prevents him from negotiating environmental
- Paratransit services must allow for “next day” scheduling of rides. This is different from scheduling rides 24 or 48 hours in advance.
- ADA paratransit rider cancellation policy requires passengers to call 2 hours prior to their scheduled pick up window.
- Paratransit services rides are scheduled first come first served. Rides may be scheduled up to 2 weeks in advance to ensure availability. Paratransit eligible riders are not subject to prioritization of medical trips from the general public.