Don’t see your question? Send an email to dispatch@crosstownconnect.org or transportation@actonma.gov.
Q: What transportation services does the Town offer?
A: The Town provides a combination of fixed-route and on-demand transit services.
Q: Who is eligible to use CrossTown Connect services?
A: Fixed-route shuttles, on-demand vans and ADA paratransit services are available for senior populations, individuals with disabilities and the general public.
Q: What areas do the services cover?
A: Coverage includes major destinations within town and regional connections to neighboring communities, shopping centers, medical offices and commuter rail.
Q: Where does the CAT fixed route shuttle go?
A: View the fixed route schedule by visiting the Acton Route page.
Q: How do I ride the CAT fixed route shuttle?
A:
- Please arrive at the shuttle stop at least five minutes ahead of time. For a complete list of shuttle stops (Add link to posted CAT shuttle).
- Signal driver by raising your arm as the shuttle approaches.
- Allow other passengers to get off before you enter the bus.
- After boarding please be seated immediately.
- Listen for your stop; all published stops are called out.
- For safety reasons, the driver has the right to postpone or cancel service or to deviate from its regular routes because of accidents, bad weather or other emergencies.
Questions about the service or for weather delays or cancellations, please contact dispatch at (978) 844-6809 or the Town of Acton website.
Q: I’m a Veteran and need a ride to the VA.
A: Visit the link for additional details.
Q: How do I schedule an on-demand or paratransit ride?
A: Rides can be booked by phone ((978) 833-6809) or online. Reservations should be made at least 24–48 hours in advance.
Q: How far out can I schedule my rides?
A: Riders may book trips up to one month in advance. Recurring medical or employment rides may be accommodated based on service capacity.
Q: What is the cancellation policy?
A: To avoid being marked as a late cancellation or no-show, please contact CrossTown dispatch by 4:00 p.m. the day before your ride at (978) 844-6809. Paratransit eligible riders may cancel at least 2 hours before a scheduled pickup.
Q: What is the inclement weather policy?
A: When a weather event is predicted, Transaction Associates will regularly communicate with Town staff regarding announcements for school cancellations, delays, and any closure of Town offices.
Please note that school cancellations or delays do not automatically cancel transportation services. If road conditions are deemed safe for travel, all routes will continue to operate.
If at any point the roads are determined to be unsafe, transportation services may be cancelled or suspended for the day.
Riders will be notified of ride cancellations or delays through an automated messaging system.
Q: I’m not sure if my ride has been cancelled or delayed.
A: Contact dispatch at (978) 844-6809 to confirm if the vans are running as scheduled.
Q: Is there a fare to ride?
A: Currently, all CrossTown Connect transit services are FREE.
Q: Are the vehicles accessible?
A: Yes. All vehicles are equipped with wheelchair lifts or ramps and are ADA-compliant.
Q: How do I request a reasonable modification?
A: You can review the Reasonable Modification policy here.
Q: Can I bring a personal care attendant (PCA) or small child?
A: Yes. PCAs and children ride free, but this should be noted when booking the trip. Families must provide their own car/booster seat.
Q: Are service animals are welcome on the vehicle?
A: Service animals are welcome on the vehicle. It is the responsibility of the rider to keep their service animal under full control. Pets in carriers will be considered on a case-by-case basis.
Q: What are the service hours?
A: Hours vary by community. Acton transit services operate Monday through Friday, 7:30 a.m. – 5:00 p.m.
Littleton transit services operate Monday through Friday, 8:00 a.m. – 3:00 p.m.
Q: Are rides available on holidays?
A: Service availability varies; some services close on federal or municipal holidays.
Q: Are same-day rides available?
A: Same-day trips may be available but are not guaranteed. Booking in advance is recommended.
Q: How long should I expect to wait for an on-demand ride?
A: Wait times range between 15–45 minutes depending on demand and traffic conditions.
Q: What safety measures are in place?
A: Vehicles are regularly inspected, drivers are trained and certified, and safety protocols are followed for all passengers.
Q: Can I bring groceries, bags, or mobility equipment?
A: Yes, as long as the items can be safely stored and you can manage them independently or with a PCA.
Q: How do I provide feedback or make a complaint?
A: You can contact the Transportation Office by phone (978) 929-6651 or complete the online form.
Q: Who do I call if I left an item on a vehicle?
A: Contact dispatch at (978) 844-6809 or Town transportation office at (978) 929-6651 as soon as possible to check the lost-and-found.