Notice to the Public
The Town of Acton operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Town of Acton. Notifying the Public of Rights Under Title VI website at www.acton-ma.gov.
For transportation-related Title VI matters, a complaint may also be filed directly with the:
For more information on the Town of Acton civil rights program, the procedures to file a complaint, or to file a complaint, please contact Wanjiku Gachugi, Director of Diversity, Equity and Inclusion at (978) 929-6611, TTY 7-1-1 email transportation@actonma.gov; or visit our administrative office at 472 Main Street, Acton, MA 01720 For more information, visit our:
- MassDOT Title VI Specialist Office of Diversity and Civil Rights – Title VI Unit 10 Park Plaza, Suite 3800 Boston, MA 02116
- Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590. If information is needed in another language, please call (978) 929-6600.
To learn more about Acton’s transportation services visit crosstownconnect.org.
Rights and Protections for the Town of Acton Transportation
The Town of Acton follows the Title VI rights & protections as laid out by the Massachusetts Department of Transportation (MassDOT) as follows:
Anyone who believes that the Town of Acton (Acton) or its third-party vendors have failed to comply with any of the Federal Transit Administration (FTA) regulations listed below is eligible to file a complaint. Complaints should be filed within 180 days of the date of the alleged non-compliance. Acton will address any complaints you might have, including but not limited to:
- Americans with Disabilities Act (ADA): This prohibits discrimination on the basis of a disability;
- Title VI: This prohibits discrimination on the basis of race, color, or national origin.
Steps to File a Formal Complaint
If you have an ADA complaint, download the “ADA & Title VI Complaint Procedure by clicking https://www.mass.gov/doc/massdot-discrimination-complaint-procedures-english/download.
Print or Download the Discrimination Complaint Form: Obtain the form by clicking https://shorturl.at/vPsfx or contact the Office of Diversity, Equity, and Inclusion at (978) 929-6611 or transportation@actonma.gov for additional formats.
Submit the Complaint Form
Once you have filled out the complaint form, submit it through one of the following methods:
Send it to the address below.
Town of Acton
Attn: Office of Diversity, Inclusion and Equity
472 Main Street
Acton, MA 01720
Send it to transportation@actonma.gov.
Fax
(978) 929-6340
In-Person
Deliver it directly to the Office of Diversity, Equity, and Inclusion at the address above.
Additionally, you may file a complaint with the following:
MassDOT Title VI Specialist
Office of Diversity and Civil Rights – Title VI Unit
10 Park Plaza, Suite 3800
Boston, MA 02116
Phone: (857) 368‐8580 or 7‐1‐1 for Relay Service
Send an email
Complaints may also be filed directly with the United States Department of Transportation at:
U.S. Department of Transportation
Office of Civil Rights
1200 New Jersey Avenue, SE
Washington, DC 20590
ADA Complaints may also be filed directly with the US Department of Justice using this online form.
Title VI complaints may be filed directly with the Massachusetts Department of Transportation’s Office of Diversity and Civil Rights by using this online form.
Transportation public information and policies are available in alternative accessible formats upon request.